The customer is always right is an old adage that has persisted in the minds of many over the decades.

The problem is, it’s a miss-quote. The full quote was: “the customer is always right in matters of taste” and coined in the early 1900’s amongst various retailers.

Customers, AND clients are not always right.
They are not always easy to work with.
And they are not always likable.

They pay professionals to absorb their personality (whatever that may be) and redirect them in an optimal direction.

That said, for any company focused on culture the team has to come first. Two rules persist here:

1) Zero Tolerance: Zero tolerance rule for any team member being disrespected by a client.

2) Internal Communications: Frustrations with clients should never be articulated outward, and they should most definitely be articulated inward if they persist.