In 1839, the British novelist and playwright, Edward Bulwer-Lytton wrote the words: “The pen is mightier than the sword”, in his historical play Cardinal Richelieu. In the 21st century, the expression might be updated to: Email is mightier than the pen.
Jokes aside, to the average office dwelling human, email feels a lot like war; a never ending one. How everyone within a team utilizes email says a lot about your workplace culture. Here are 40 Taurus Email Guidelines:
- Email is a secret time killer; use it with caution.
- Desired response time for all email: Same day.
- “To”, “cc”, “bcc” have different purposes, know them.
- Cyber criminals are sending each of us phishing emails daily, act accordingly.
- Always check the email address of the email sender.
- When forwarding an email, highlight pertinent information to make it easier for the next party to find.
- Spell people’s names right; always.
- Fill the Subject line with LOTS of pertinent information; dates/times etc.
- Proof-read important emails, its amazing what you will fnd.
- Know the 2-minute rule.
- Don’t have odd spaces in your email: salutation at very top, 1 enter between paragraphs, obviously.
- Use @person correctly and appropriately.
- Send emails to the right people.. aka double check who you’re emailing.
- Do not “Bury the Lead”. Start with the most important information. Bold and/or Underline the most important points.
- Drop not pertinent people to BCC and note in the email.
- Treat email links with EXTREME caution.
- Email chains requiring more than 3 replies should have been a quick meeting.
- Mark urgent emails urgent.
- Remember that many internal emails are erroneous and clues of poor process. Spot them, raise concern, better yet fix the process.
- Buffer language at the beginning of an email (“hope you’re well”) is nice.
- If in doubt, delete. Shorter is better.
- Clients (with exception) should receive whiplash due to the speed of your response.
- Be professional: informal language can liquify your credibility.
- Your Email Signature should include a vacation alert in advance of longer vacations.
- Your OOO (Out of Office) should provide thorough/critical specifics.
- Respond to emails about a meeting directly with a calendar invite.
- It is important to note, moreover, that in conclusion we know you are using AI. Use as a tool not a crutch.
- Utilize “Response Required” in subject line.
- Read an email once.
- Send the file path instead of the attachment.
- Zero angry or emotional emails allowed. Email tomorrow if needed.
- Don’t send emails at weird times to be cool.
- Hello all, or simply “all,” forces everyone to read an email whether pertinent or not, narrow your audience.
- Be the last to reply.
- Emails longer than 5 sentences do not get read. If you want proof, give me a high-five this AM when you read this, and don’t tell anyone else.
- If you do not get to inbox zero a few times per week, there’s a problem (not necessarily your fault!)
- Specifics and exact numbers turn a 2-minute email into a 10-minute email; artfully avoid.
- Be human: personality sprinkled in the right way makes you more effective.
- Use imbedded links when appropriate.
- If you forget to include an attachment, you will be made fun of publicly 😀